FAQ

FAQ of Queer Fine Art Prints: Find answers to common questions about our artworks, shipping, and policies. Visit our website to explore the full FAQ section here.

Sizing, Authenticity Custom Order.

What sizes are available for the Hahnemühle Prints?

For our current sizes available please check the product page of your preferred print.

Hahnemühle Fine Art Photo Print are available in the following sizes:

  • Small (20x30 CM)
  • Medium (30x45 CM)
  • Large (40x60 CM)
  • Extra Large (60x90 CM)

For all our available prints pleas click this link.

What sizes are available for the Limited Edition Prints?

For our current sizes available please check the product page of your preferred print.

Limited Edition Fine Art Prints are usually available in the following sizes*:

  • 60x90 CM
  • 100x150 CM

*some prints have a different sizing since the image has another dimension.

For all our available prints pleas click this link.

Can I request a custom poster or size?

Yes, although we can not guarantee that we are able to print your preferred image on your preferred size we will make sure to look into it.

Please send us an email at info@queerfineartprints.shop with your preferred size.

Is my print authentic?

Yes. All of our prints are signed, and provided with a certificate of authenticity with your edition number. We also sign each print on the back with a signature and number of your edition.

Once an edition runs out, they will not be printed anymore for selling purposes in the future.

This way we can make sure your print is one-of-a-kind and unique.

Below you can view a preview of a certificate.

Quality and Care.

What is the quality of the Hahnemühle Fine Art Photo Print?

Hahnemühle Fine Art Photo Print:

Photo Rag Bright White is the first choice for users who prefer a bright white cotton paper. Photo Rag Bright White is ideal for displaying high-contrast images.

Paper Sort: Hahnemühle Photo Rag® Bright White
Thickness: 310 Gram
Features: 100% Cotton, Smooth Surface, Bright White.

The Print:
Your photos are printed on an Epson Stylus Pro 11880 inkjet printer. Natural, precise skin tones with the finest details thanks to the UltraChrome K3 ink set as well as the Epson Micro Piezo™ print head technology.

White Border as a standard:
All prints on Hanemühle paper are supplied with a white border around the photo as standard. This has not only a practical but also an aesthetic reason. The extra white border makes it easier to frame the photo without the image disappearing behind a passepartout, for example. In addition, the white border makes your photo stand out even more and makes it a real work of art.

What is the quality of the Limited Edition Fine Art Photo Prints?

Depending on the prints of your choice we can inform you of the following:

1. Fine Art Print - Museum Glass
A print on Fuji Maxima paper glued between Tru Vue TruLife™ acrylic (museum glass) and dibond. The Intensity of the shiny plexiglass, but with minimal reflections! Now that is pure beauty.

Paper type: Fujicolor Crystal Archive Maxima / ultra gloss / 220 grams
Finishing photo: glued behind Tru Vue TruLife™ plexiglass / 3mm
Finish: glued on dibond / 3 mm
Including robust hanging system

Anti Static, Super sharp without reflections, 99% UV resistent.

2. Fine Art Print - Maxima HD
The Maxima paper produces even deeper blacks and brighter colors. Your photo at Gallery Color is carefully developed and glued between a plexiglass plate at the front and a dibond plate at the back and of course including a hanging frame.

Paper type: Fujicolor Crystal Archive Professional Paper Maxima / 220 grams
Finishing Photo: glued behind plexiglass / 3mm
Finish: glued on dibond / 3 mm
including robust hanging system

3. Framed Pictures

An original photo print is glued behind plexiglass or on a dibond plate and framed in a beautiful wooden or aluminum frame. The frames are available in different profile widths and colors. Each photo in frame is also equipped with an easy hanging system.

Paper type: Fujicolor Crystal Archive Professional Paper Maxima / 220 grams
Finishing Photo: glued behind plexiglass / 3mm
Finish: glued on dibond / 3 mm
including robust hanging system
Frame: Gallery Frame, 20 mm Black, Wood.

How do I care for and maintain my Hahnemühle Fine Art Photo Print?

Handling the paper (important):

Please never touch the printed area (even with gloves). Touch the margins; they protect and make handling easier. Always wear cotton gloves, as they will prevent dirt, moisture, and oils from your skin from transferring to the print. You can buy cotton gloves at your local art shop.

Framing Art:

Please frame the artwork as soon as possible. I highly recommend ordering it from me with the frame included, as this will ensure that your prized possession is protected and ready to be displayed on your wall.

Archival box and sleeve:

If you ordered a print only and do not have a frame yet, purchase a slim archive box. They come in various sizes, keep the print flat, and you can store more than one photograph inside. I use Seawhite of Brighton boxes and Krystal seal sleeves.

Where to display:

Please select a wall away from areas that regularly have steam, moisture, and constant changes in temperature, like kitchens and bathrooms. Try to avoid direct UV rays, too. Choose ideally cool and dry walls with some shade. 

How do I care for and maintain my Limited Edition print?

Since all the limited edition prints are either framed, and are all behind acrylaat or meseumglass they will last a lifetime.

They are protected from direct sunlight, heat, and UV. So you can place them anywhere you want.

If you want to clean the print please use a soft microfibre towel that doesn't scratch the glass.

Please hang the print on a plug and screw in the wall, and make sure it hangs tight.

Shipping, Returns and Damaged Goods.

Do you ship internationally?

Yes. We ship to over 20+ countries in Europe and International.

If your country isn't available for shipping please contact us at info@queerfineartprints.shop. We will look into it and see if your country is eligible for shipping.

Can I track my order?

Yes, every order placed will have a track and trace link provided by us as soon as your package has been shipped from our atelier.

How long does it take to process and ship my order?

The shipping times of the prints depend on your choice. Since all our prints are made to order, we will process the printing as soon as possible.

Limited Edition Fine Art Prints:

3-4 week depending on the country of destination

Hahnemühle Fine Art Photo Print

2-3 weeks depending on the country of destination.

Books:
Between 4- 14 days depending on your destination.

What is your return policy?

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Should you wish to return the artwork of make use of the refund policy, you can contact us at info@queerfineartprints.shop. If your return is accepted, you have to find a shipping company as well as pay for the return shipping on your own and send it to:

Studio Rik Versteeg
Hildegardisstraat 15
3036 NS
Rotterdam

Once we have received the product and it is all good we will make the refund and you will receive a full refund for the product - but minus the delivery charge. 

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@queerfineartprints.shop.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What should I do if my order arrives damaged?

Have you received a damaged product? 

If your product arrives damaged, contact us within 30 days for assistance.


Please follow these instructions and we will fix it as soon as possible.

Send a photo of:

- Photos of the damage

- Photo of the entire print

- Photo of package label, text/barcode must be legible

- Photo of packaging inside (bubble wrap, corner protectors, and the inside of the cardboard box where you can see the buffer that has been made)

- Photo of the outside of the package, preferably a close-up of any damage to the package. Note: There is not necessarily visible damage to the package even if there is transport damage.


We need photos in good resolution. Feel free to send them in full or large size.

Send the photos to mail: info@queerfineartprints.shop

Payment Methods.

What payment methods do you accept?

The accepted payment methods are the folllowing:

  • American Express
  • Apple Pay
  • Google Pay
  • Ideal
  • Mastercard
  • Maestro
  • Paypal
  • Shop
  • UnionPay
  • Visa

    We do not offer afterpay, since all orders are made personally for you.

Do you offer afterpay?

We do not offer after pay, since all orders are made personally for you.